Shipping and Return Policy

Unfortunately, we do not accept returns or exchanges due to the nature of the product. If your products are damaged or expired, please email us a photo of the items or the damaged box to contact@tensukejapan.com to arrange for a refund.

For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods include Fedex, UPS, and USPS.

※ Tensuke Japan で購入された商品の店頭での返品交換はいたしません

Shipping Policy

Turnaround
All orders are shipped within 24 hours during normal business days.
Carriers
We use the following carriers to deliver our orders: FedEx, UPS, and or USPS.
Order Tracking
We will provide a tracking number once your order has shipped.
Shipping Rates
The rate charged for the shipping of your order is based on the weight / size of your products, and your location. Before the final checkout page you will be shown the final cost of shipping.
Free shipping for purchases greater than $100

Back Orders

If an item is not in stock, we will not be shipping that item to you. We will ship the rest of your order in a timely manner. Unfortunately, we cannot fulfill back orders due to high shipping costs.